Q.	What kind of services do you provide?
	We provide professional cleaning services – carpet and upholstery cleaning, stain removal and end of tenancy cleaning
Q.	Are you and your cleaners insured?
	Yes, we are fully insured: We have employer’s liability up to £10,000,000 and public liability up to £2,000,000
Q.	Are you qualified and certified?
	When you go to a hospital to see a doctor, or to a hair salon to get your hair dyed, or to a garage to get your car serviced you expect to be looked after by a trained and qualified professional. It is the same with cleaning. We are fully trained , qualified and certified professional cleaning company. We have spent time, effort, and money to get trained and certified, because we want to provide a service that renders real value. You are in safe hands.
Q.	What areas do you cover?
	Our cleaning services are available in Southampton.
Q.	Which method do you use to clean carpets – dry or wet?
	We are fully insured cleaners. We use both methods dry and steam depending on the the type of carpet. Dry carpet cleaning for natural fibres carpets like vsicose, tencel, coir, seagrass , and carpet steam cleaning( wet carpet shampoo) for wool , silk, synthetic and all other types of carpet.
Q.	How long before I can use the room after the carpet has been cleaned?
	Drying time depends on the type of the carpet and the extent of soiling. The more times we have to go over certain areas the longer they would take to dry. In the winter months, average drying time is around 4-6 hours and in summer 2-3 hours.
Q.	Do I have to stay at home throughout service?
	Yes and no, depending on the job.
Q.	Can you pick up keys from the estate agents?
	We can collect and return keys as long as it is within walking distance from the property. A small fee may apply.
Q.	How much do you charge for end of tenancy cleaning?
	Each property is unique and so are our quotations. Prices are tailored to property’s specifications and cleaning requirements.
Q.	Do you bring your own cleaning materials?
	We provide all cleaning materials and equipment
Q.	How do I pay for cleaning services?
	You can pay by bank transfer within 24 hours of receiving the booking confirmation. You can also pay by cash on the day directly to the technician. A company receipt will be provided.
Q.	What if I need to change or cancel my cleaning appointment?
	We understand that sometimes emergencies may arise or something unexpected may happen and customers may need to change or cancel their appointments. Please note that We require 3days written notice to cancel or change a booking, if customer fails to inform us in writing (email to admin@total-cleaningspecialist.com) he /she will have to pay the quoted amount in full.
Q.	What if I am not satisfied with your service?
	We take customers feedback very seriously! If you are not satisfied with any aspect of our service, please get in touch and we would be happy to discuss.